Saturday, February 24, 2007

A necessary evil: A visit to a health care provider

We all have our horror stories from when we visit our doctors, dentists, hospitals, or other health care providers—long waits despite a scheduled appointments, condescending/curt staff, doctors who rush through their exams.

Why so much disrespect? Why the condescension? Why the lack of interest from the doctors/staff to alleviate our concerns?

How can we tell whether one doctor treats his/her doctor with respect, and the attention s/he needs?

The article in the Wall Street Journal, "Putting 'Care' bank in Health Care" asks these same questions. After years of putting up with bad health care providers (including dentists), the author came across a hospital where the staff members put the patient (a child) at ease prior to a surgery while answering all the questions the patient's caregivers had and alleviating their fears. One would think this is normal-- this is what health care providers should do. Unfortunately, this is the exception, not the rule.

Why put up with this?


Unfortunately many people don't have much of a choice due to the limitation imposed by their health insurance companies (they fully cover visits only to doctors within their network.) However, we hope this will change with the new requirement for hospitals (and eventually individual practices) to "participate in the federal government's national patient-satisfaction survey program to receive full reimbursement from Medicare."

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